Course Description

BUSINESS C736
Quality Management In Health Services

Quality is a preoccupation of most health services managers but is not referenced once in the Canada Health Act. In this legislative vacuum health services managers struggle to provide quality care and outcomes. This course will examine the basic principles, methods, and tools required to provide consistent quality for providers and consumers alike. Topics will include quality assurance, quality improvement, risk management, standards, marks, compliance, quality metrics, utilization management, certification, registration, accreditation, client focus, employee focus, quantification tools, and the role quality plays in strategic planning.

  • Prerequisite: Registration in the Health Services Management Specialization of the MBA or permission of the instructor.

Course Offerings

Fall 2017

Code Section Outline
C01

Fall 2016

Code Section Outline
C01 Outline

Fall 2015

Code Section Outline
C01

Fall 2014

Code Section Outline
C01

Winter 2013

Code Section Outline
C01 Outline
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