New Students FAQ

Frequently asked questions

When are fees due?

Tuition fees will appear on your Student Account in your Mosaic Student immediately following registration.  Payments are due in full on the first day of the new term:
Fall = September 1
Winter = January 1
Summer = May 1

Late fees and interest will accrue on your Student Account after the last day of drop and add each term. Please visit your Student Centre in Mosaic to see your tuition and ancillary fees. For instructions on how to pay your tuition, please visit

Who do I contact if I need to a letter confirming my enrollment or tuition?

Student are able to download various letters from their Mosaic Student Centre after they have completed course registration. Letters confirming enrollment, specific course enrollment and financial invoice letters are available. Please go to your Student Centre and click on the pull down menu under the “Academics” heading. Search for “Request Enrollment/Financial Letters”.

When do I need to submit my student card photo?

Please have your photo submissions for the Fall 2018 term uploaded to your Mosaic Student Center by Monday, August 20. If you are former McMaster Student, you may choose to use your previous McMaster student card.

Once you have accepted your offer of admission to the MBA Program, please go into your Mosaic Student Center to upload a photo for your McMaster Student ID Card.

  1. Open your Mosaic Student Center
  2. Go to the “Personal Information” section
  3. Select “Upload Photo” from the drop-down menu and follow the instructions on the next screen..

If I receive a scholarship, when will I receive the funds?

If you have received a scholarship, please read the details below for important information. Scholarship money will be payable to students through their banking information that will be set up in Mosaic. Please follow these detailed instructions to set up your banking information. Your award will only be temporarily placed into your student account and within one day, be transferred to your personal bank account (this transfer may take up to two days for credit unions). You can then transfer this award money into your student account before the end of September to avoid late payments or interest. This process allows students to decide how they wish to allocate their award funds.

When can I purchase a parking pass?

We strongly encourage you to purchase a term parking pass as it is the most economical option. Please visit Parking and Security Services before August 29 and your pass will be sent to the Ron Joyce Centre for you to pick up on or before the first day of On-Boarding.

What is Avenue to Learn (A2L)?

McMaster University uses A2L for all course-based information. This allows students to easily access all course information in one convenient location. Most faculty members post the course syllabus online as well as lecture notes and other course related materials.

What is OSCARplus?

OSCARplus is your portal for event registration, co-op, summer and graduate job search and to book appointments with Academic Advisors or Relationship Managers. Login at

When will I know details of my cohort and learning group?

Students will be automatically register in a cohort and assigned a learning group in early August.  After you have been registered, you can view your cohort and weekly schedule by logging into your  Mosaic  Student Centre. Your cohort will be indicated by either C01, C02, C03, C04 following the course code.  You can select the “View Weekly Schedule to see the timetable for your cohortYour learning group is shared with you on your first day of On-Boarding.

Can I change cohorts or learning groups?

Your cohort and learning group have been carefully selected to reflect the breadth and diversity of our student population. All cohorts follow the same class schedule and as such, there will be no switching cohorts or learning groups.

Where and how do I purchase textbooks?

Please wait to purchase textbooks once classes start and you receive the course outline from your instructors.  When you are ready to purchase textbooks, they can be ordered online via our Campus Store and delivered to the Ron Joyce Centre.

I am an international student attending Pre-MBA. What do I need to know?

If you have questions regarding DeGroote’s Pre-MBA Program, please contact Leanna Aref directly at This FREE five day program is the best way for our international students to meet faculty, staff and classmates before the formal On-Boarding week. From trips to dinners to interactive workshops and team building, this will be an unforgettable experience. More details can be found on our Pre-MBA webpage (currently offline, email  with any questions or concern).

Is there a cost to ride the shuttle? Where can I find the shuttle schedule?

DeGroote offers a free shuttle service from two locations: Appleby GO Station and Main Campus (Hamilton). The shuttle schedule is reviewed every term based on class schedules. The shuttle schedule can be found here. An updated September 2018 shuttle schedule will be available soon. Please check at the Concierge Desk as well for up-to-date schedule changes. You will be given a sticker for your student card the first week of Onboarding. For our international students, you will receive your shuttle sticker during Pre-MBA; our bus drivers will not expect you to have it for your first day of Pre-MBA.

What are the hours of operation at the Ron Joyce Centre?

The Ron Joyce Centre is open Monday to Thursday: 7:30 a.m. to 11 p.m., Friday: 7:30 a.m. to 7:30 p.m., Saturday/Sunday: 8:30 a.m. to 4 p.m. Please know that during exams, the building extends its hours to accommodate late night studying.

What are the hours of the café operations at the Ron Joyce Centre?

The café is open before classes begin so students can get their coffee and breakfast. Daily lunch specials (vegan, gluten-free and halal options available) are prepared and a sandwich bar is available all day and evening. Take-out salads, snacks – healthy and sweet – are available as well. Hours are reduced during the summer months due to lower student traffic. Information regarding hours can be found online.

Is there a dress code for the MBA program?

Dress for the job you are aspiring to secure. First impressions can make the difference between candidates. Business casual is acceptable attire for most classroom days, but there will be many occasions when a full suit, or business formal, is required. Jeans are not recommended. Please see the following links for pictures of DeGroote’s definition of Business Casual, Traditional Business and Business Formal. And if you only have one suit, we encourage you to invest in at least one more dark suit.

Questions relating to your academic experience

Many of your questions can be answered by reviewing information on the MBA Current Student website. If you cannot find the answer there, please send your specific questions along with your student number to

Must I attend all of MBA Onboarding?

MBA Onboarding is considered a mandatory experience for all first year full-time and co-op students. It is recommended, but optional, for accelerated students. This five day program is filled with networking, interactive learning, reflection and skill development. Be on time and expect slightly longer days this week as the faculty, staff, senior student DeGroote Leaders and alumni all invest in your transition to the DeGroote MBA! Information delivered this week will not be repeated at any other time during your MBA experience.

I am traveling during the month of August and Career Prep has deadlines for me to meet before I arrive on campus in September?

Please refer to the Key Dates and Deadlines page for your respective program to see the deadlines associated with your On-Boarding experience. Throughout the month of August, you will be asked to invest time to prepare your job-ready resume, create a sample cover letter, update your LinkedIn profile, complete Career Leader’s assessment tool and share your career profile. You can complete these activities from anywhere around the world, but it is critical that you meet these deadlines so that you can maximize your On-Boarding experience.

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