Quality is a preoccupation of most health services managers but is not referenced once in the Canada Health Act. In this legislative vacuum health services managers struggle to provide quality care and outcomes. This course will examine the basic principles, methods, and tools required to provide consistent quality for providers and consumers alike. Topics will include quality assurance, quality improvement, risk management, standards, marks, compliance, quality metrics, utilization management, certification, registration, accreditation, client focus, employee focus, quantification tools, and the role quality plays in strategic planning.
Prerequisite: C650, or registration in Global Health or eHealth, or permission of the instructor.