DeGroote School of Business

Course Description

C736 - Quality Management In Health Services

Quality is a preoccupation of most health services managers but is not referenced once in the Canada Health Act. In this legislative vacuum health services managers struggle to provide quality care and outcomes. This course will examine the basic principles, methods, and tools required to provide consistent quality for providers and consumers alike. Topics will include quality assurance, quality improvement, risk management, standards, marks, compliance, quality metrics, utilization management, certification, registration, accreditation, client focus, employee focus, quantification tools, and the role quality plays in strategic planning.

  • Prerequisite: C650, or registration in Global Health or eHealth, or permission of the instructor.

Course Offerings

Fall 2023

Code Section Outline
C736 E C01

Fall 2022

Code Section Outline
C736 C01 Outline

Fall 2021

Code Section Outline
C736 E C01 Outline

Fall 2019

Code Section Outline
C736 C01 Outline

Course Offerings Archive Submission Form

If you need an outline from an earlier semester, please use this form to contact us. Outlines for current and future courses will be posted here on the website as they become available.

  • You can request outlines from earlier semesters. Outlines for current (and future) courses will be posted here as they become available.
  • This field is for validation purposes and should be left unchanged.