Course Description

O727 - Service Operations Management

This course introduces operations management issues and problem solving techniques for service industries from a competitive viewpoint. Major concepts/topics include selection and execution of an operations strategy for services, structuring of service enterprises (service facilities design, layout design, and location), and day-today management of service operations (service quality assurance, management of supply and demand, management of queues, manpower planning and scheduling, vehicle routing/scheduling, and forecasting demand for services).

Prerequisite: O600

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