Course Description

Operations Management is the set of activities that create value in the form of goods and services by transforming inputs into outputs. Competitive advantage in operations is critical in any business. Operations managers design, analyze and improve operational capabilities related to the production of good and services within the firm. These activities entail process analysis and improvement, service design, production control, quality management, risk pooling and revenue management. The course highlights integration, where appropriate, with other business functions such as finance and marketing. Building upon the above activities at the firm level, the course will briefly touch upon some of the issues involved in managing supply chains.